Accessing support
Mackay HHS has put in place a series of supports to address immediate needs of women who have identified a need.
Women have asked for emotional support have been connected with an external provider who can offer psychological assessment and referral to the most appropriate service for the woman’s individual needs.
Crisis mental health services are also available through Beyond Blue on 1300 22 4636 and Lifeline on 13 11 14.
Reporting issues – Consumer Feedback Co-ordinator
Any issues or concerns can be made through the feedback line on 07 4885 7690 which is open 9 am to 4 pm Monday to Friday. Calls can be returned outside hours if that is more convenient by arrangement.
You can also send an email to MHHSFeedback@health.qld.gov.au.
Accessing medical records
To access your medical records at Mackay Base Hospital please contact the Information Access Unit on 4885 7381. To learn more about this process please click here.