Become a consumer partner
Our consumers play a key role in helping us provide the best possible healthcare. By sharing your feedback and ideas you can help us improve our health service and the health of our community.
Our consumer partners
Our consumer partners are everyday people who help us improve health care, and include:
- patients
- visitors
- carers
- the general public.
How consumer partners make a difference
Our consumers are the best people to tell us what works well and where we need to improve. Our consumer partners help us by:
- giving us feedback about our services
- doing surveys about health topics
- reviewing new patient brochures, flyers and forms
- joining a committee or group
- taking part in improvement projects
- supporting our research.
Our consumer groups
One way you can be involved is by joining a consumer group.
Consumer advisory partners
Our consumer advisory partners give feedback about how our health service is run and our plans for the future. They also make sure our board and executive team hear directly from the community. The group is made up of people from different backgrounds who are passionate about improving local healthcare.
Community reference groups
Our community reference groups focus on a specific service, hospital, or health centre. They have their say on healthcare at a local level. They also help the community stay informed and share concerns and ideas.
Register your interest
If you'd like to join one of our consumer groups, fill in the form below and tell us about yourself and what you're interested in.
We'll call or email you when an opportunity comes up.
You can ask us to remove you from the register at any time.
Our consumer and community engagement strategy
Our consumer and community engagement strategy explains how we work with our community to improve our healthcare services.
Contact us
If you've got any questions, or you'd like more information, you can call 07 4885 6801 or email mhhsengagement@health.qld.gov.au.
Give feedback
Feedback is important to us. It helps us understand what we’re getting right and how we can improve.
Our feedback page explains what to do if you have a compliment, complaint or suggestion.
Volunteer
Volunteering helps others and is a great way to meet new people, try new things and help your community. You can volunteer at hospitals across our health service.
What our volunteers do
As a volunteer, you can:
- help patients and visitors at the hospital information desk
- run the trolley service for our patients, visitors and staff
- run the hospital’s gift shop
- help with raffles and fundraising
- run a play program for kids in the children’s ward
- help in a range of hospital departments.
Mackay Hospital Foundation manages our volunteers. Learn more about our volunteer program on the foundation's website.
Donate
The Mackay Hospital Foundation provides fundraising support to all public hospitals and health services in Mackay Hospital and Health Service.
You can donate to a hospital, department or service close to your heart.
Find out how to make a donation on the Mackay Hospital Foundation website.