About the Consumer Advisory Partners
The Mackay HHS Consumer Advisory Partners (CAP) was established in March 2016. It is a group of community representatives who work with the health service to improve the care provided to patients, families, and the community. The group has representatives from across the whole of Mackay HHS and from different backgrounds.
Our CAP plays an important role in making sure the services and care we provide reflects the needs and aspirations of the community. Our CAP help make sure our Board and Executive team hear directly from people in our community. They provide valuable feedback to inform service planning, design, and delivery. Our members bring the consumer perspective to health service planning and often participate in other committees, working groups and activities across the organisation.
Meet our Consumer Advisory Partners
Bridgeen Doherty
Bridgeen Doherty joined the July 2021. 
Bridgeen has strong connections within the Mackay community and is devoted to improving the regions delivery of quality health care products and services.
Bridgeen is an active community member, having been actively involved with the Regional Arts Development Fund, Lifeline and held a position at Mackay Regional Council for 20 years. She currently serves the community as an ambassador of and for The Trudy Crowley Foundation.
Bridgeen is passionate about raising awareness and advocating for individuals and uses her unique voice to help enhance the community health service throughout the Mackay regions.
Carole Harrison
Carole Harrison joined the CAP in February 2023. 
Carole’s experience with health and hospital services has been guided by her 30+ years as a registered nurse. She is able to use this work experience along with her lived experience with chronic pain to contribute meaningfully as a consumer representative.
Carole’s extensive nursing experience was in parts of the UK and Australia, and she was a clinical lead in the Trauma and Emergency Theatre. Throughout her journey, Carol has also supported patients and families affected by cancer as a counsellor.
Carole is a committed consumer representative for clinical governance. As a Consumer Advisory Partner, she pursues her interest area to assist improving health services for patients living with a disability.
Christine Marteene
Christine Marteene joined the CAP in July 2021. 
Christine is an active member of the community and is passionate about the delivery of health services in rural communities. She is a Clermont local who currently holds the position as President of the Monash Lodge Incorporation. Christine participates in the Isaac Health Partnership Action Project and the CHANT Committee, alongside sporting and work camp groups.
Christine understands the challenges that face regional communities in securing health services and actively continues advocation for Clermont through her community links.
Sam Raciti
Sam Raciti joined the CAP in February 2023.
Sam is a strong community advocate and for the past 28 years has held the position of CEO of the Mudith-Niyleta Aboriginal and Torres Strait Corporation. Sam is passionate about improving the care and delivery of health services for Aboriginal and Torres Strait Islander people throughout the Mackay region.
He has previously been the president of the Sarina Rotary Club, and currently serves on the Sarina Hospital Community Reference group.
As a valued Consumer Advisory Partner, Sam brings a fresh perspective and utilises his knowledge and connections in the community to focus on continuous improvement for Aboriginal and Torres Strait Islander consumers.
Roxanne Regan
Roxanne Regan joined the CAP in February 2023.
Roxanne has 24 years’ experience as a patient advocate at a major Brisbane Hospital and has supported patients and their families along their journey.
Roxanne has an interest in health service delivery and ensuring sufficient processes are in place to provide a safe and supportive service for staff and patients.
Throughout her work, Roxanne has worked closely with the Aboriginal and Torres Strait community, advocated for staff and patients, and strives to achieve best outcomes for both the community and individuals.
Roxanne provides guidance on partnering with consumers and sits as a representative on the Standard 2 Committee. She has sat on recruitment panels as a consumer representative and often contributes to the development of policies, procedures, and publications.
Roxanne brings a knowledge of healthcare and a community focused voice to the Consumer Advisory Partners and is a committed member of our health service.
Ian Rowan
Ian Rowan joined the CAP in February 2023.
Ian was born in Glasgow, Scotland, and has been an Australian citizen since 1996. He flew as a Pilot in the Royal Air Force (UK) ending up on the Phantom F4 aircraft.
Ian has a diverse management background and has held senior roles in Australian, New Zealand, UK and USA organisations.
Ian is a past chair of the Government Emergency Services Policy Committee and past president of the Rotary Club. As a Municipal Emergency Response Officer (MERO) in Melbourne, Ian contributed to emergency services for the City, Commonwealth Games and significant events including ambulance services, public safety and hospital responses.
Ian held the position of Chief Executive Officer of Central Queensland Rescue in Mackay for 5.5 years and has a unique view of the diverse range of emergency and vital lifesaving services provided by Mackay HHS.
Now retired, Ian is committed to the Mackay community and is working with local charities to support men’s mental and physical health challenges and veteran’s affairs through the RSL.
Ian is currently involved in the Mackay Hospital Expansion Project working group as a consumer representative. He also often volunteers to review and contribute to policies and procedures to ensure they consider and understand the consumer perspective.
Maria Rowlands
Maria Rowlands joined the CAP in July 2021.
Maria is a proud representative of the Spanish community and is fluent in Spanish. She is currently engaging the Latino and Philippine communities to provide support to pass specific testing for visa requirements.
Maria has previously worked to assist migrants to successfully transition to Australian life. She strives to be more involved with local healthcare systems and has experience supporting families and individuals in the community sector.
She uses her lived experience of managing a Chronic Disease as a base to be more involved in her local community and assist migrants to understand the health system.
Maria ensures the perspective of people from Culturally and Linguistically Diverse (CALD) backgrounds is considered throughout Consumer Advisory Partner engagements and within the review of key publications.
Megan Sutton
Megan Sutton joined the CAP in July 2021.
Megan is an enrolled nurse with over 20 years aged care experience. Megan has a special interest in aged care and disability services and is passionate about service delivery and improving dementia care services.
For the past seven years, she has held a teaching position at Central Queensland University and is Assistant Head of Course for the Community Service Team and Head of Course for the Primary Health Care / Health Services Team. Megan uses this position to educate others in the aged care and community services sectors.
Megan acts as an advocate and voice for community members and puts their needs first. She often contributes to consumer feedback on publications.
Jenny Timor
Jenny Timor joined the CAP in February 2023.
Jenny is committed to supporting vulnerable community members through her work at Murri Watch. This organisation provides support to First Nation homeless community members and those incarcerated in the Mackay Police Watch House.
She has valuable connections within the First Nations community and brings experience, courage and knowledge of health issues of the First Nations community. Jenny has experience in supporting Indigenous families across Australia. She supported the development of the Aboriginal, Torres Strait Islander and Australian South Sea Islander Health Unit in Mackay.
As a committed Consumer Advisory Partner, Jenny has a vested interest in improving mental health services and is able to offer guidance and strategy to improve consumer experience.
Jenny is currently involved in the Mackay Hospital Expansion Project working group as a consumer representative.